Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a New York online casino welcome bonus we should take a closer look at? Here's how to reach the team behind this site, and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of our editorial team will read it personally. We don't rely on automated replies to stand in for a real answer.
If you're writing in about a specific offer, a particular site, or a page you've been reading, mention it by name in your message. It helps us route your enquiry to whoever knows that corner of the site best, and it means you get a more useful reply, faster.
What We Can Help With
We cover a wide range of topics related to real-money online casino gaming, and readers write in for all sorts of reasons. Common ones include:
- Questions about bonus terms — If a welcome bonus, deposit match, or free spins offer we've written about isn't clear, ask us to walk through the wagering requirements, eligibility, or time limits in more detail.
- Corrections — Bonus amounts, wagering requirements, and promotions change. If you've noticed something on the site that looks outdated or doesn't match what a site is currently offering, please tell us so we can check it.
- Content suggestions — If there's a topic around New York online casino bonuses, banking options, or mobile play that you think we should cover, we're happy to hear it.
- Licensing and legality questions — If you're unsure whether a particular form of online gambling is available or legal where you are in New York, we can point you toward general guidance, though we always recommend checking with the New York State Gaming Commission or a legal professional for anything definitive.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (467369) any time.
How Long a Reply Takes
We aim to respond to messages within two working days. During busier periods it can take a little longer, but every message gets a genuine reply from someone on the team, not a canned response. We appreciate your patience if it takes us a day or two to get back to you.
Before You Write In: A Few Things to Know
A couple of points that come up often enough to mention here directly:
- Online casino gaming is not currently regulated for real-money play by New York State. New York has legal, regulated online sports betting, but online casino games sit in a different category. We flag licensing status clearly wherever we discuss a specific operator, and we'd encourage you to do your own check before signing up anywhere.
- We don't guarantee outcomes on any bonus, promotion, or game we write about. Every offer carries terms — wagering requirements, time limits, eligibility rules — and we try to state those alongside the offer itself rather than burying them elsewhere. If you think we've missed a material condition somewhere, that's exactly the kind of thing worth emailing us about.
- You must be 21 or older to gamble online. If you're contacting us with a question and you're under 21, our content and any operator we mention is not intended for you.
Our Commitment to Accuracy
The rankings and write-ups on this site — including our reviews of the sites listed above this page — are based on independent research into game selection, bonus terms, banking options, and licensing status. Reader feedback is part of how we keep that research current. If something we've published doesn't match what you've experienced or found elsewhere, we want to hear about it, and we'll look into it.
If your enquiry isn't about our New York coverage specifically, our page on trusted non-GamStop casinos in the UK may be a better fit for a UK-facing question — feel free to mention that when you write in, and we'll point you the right way.
Thanks for taking the time to reach out. Whether it's a quick question or a longer note, we read every message and look forward to hearing from you.